Image

【Note】This document has been translated from the Japanese original for reference purposes only. In the event of any discrepancy between this translated document and the Japanese original, the original shall prevail. The Company assumes no responsibility for this translation or for direct, indirect or any other forms of damages arising from the translation.

Cancellation Policies

This document is a Description of Transaction Conditions as stipulated in Article 12-4 of the Travel Agency Act, and it constitutes a part of the contract document as stipulated in Article 12-6 of the same act.

1. Arranged Planned-Tour Contract

The term Arranged Planned-Tour Contract is referred to as contracts in which our company (hereinafter referred to as the Company) provides planning and services surrounding the tour according to the plan of the tour, after receiving a request from our clients (hereinafter referred to as the Client).

2. Application for the Tour and Entry into Effect of the Contract

(1) To apply for our tour, please fill in the necessary information on our application form and pay the amount requested by the Company (hereinafter referred to as the Application Fee) with your application.

(2) The Contract shall become effective upon confirmation of the payment stipulated in (1).

(3) The Company may accept the Client’s application for the tour upon written request without the Application Fee for the tour. In such cases, the date on which the Contract will come into effect is to be stated in the Contract.

(4) The Application Fee is to be used for the entirety or a part of the Tour Fee, Cancellation Fee or Penalty Fee.

3. Proposal of Tour Plan (destination(s), date of departure, itinerary and tour service/contents) and client agreement on the content

(1) The Company will plan a tour following the requests made by the Client before or on the date specified in the Contract. The Contract shall include the itinerary, the content of the service, the tour fee, and other fees which are not included in the tour fee, and other terms and conditions.

(2) The Client must notify the Company if the Client accepts or rejects the proposed tour plan before or on the date specified in the tour plan. If the Client fails to notify the Company, the Company shall request the Client to notify the Company again before the date set by them.

(3) If the Client still fails to notify the Company after the notification in (2), the Company deems that the said tour plan is null and void.

(4) Even after receiving the notification of rejection or the plan is deemed null and void in (3), the Client must pay the Planning Fee listed in the Tour Fee Quotation.

4. Payment of the Tour Fee, Due Date and its Changes

(1) The Tour Fee (the total amount of the fee for the tour, planning fee and handling fee) shall be listed in the Tour Plan. The Client must pay the Tour Fee before or on the date specified by the Tour Plan, before the start of the tour.

(2) In the case where the transportation fare and charge applicable to the transport used for the Arranged Planned-Tour (hereinafter referred to as the Applicable Fare and Charge) are increased or reduced considerably beyond the price level normally assumed, due to significant changes in economic or other conditions, from the original Applicable Fare and Charge made public as effective rates, the Company may increase or decrease the Applicable Fare and Charges. In the case of an increase, the Company shall notify the Client no later than 15 days before the start of the tour, and upon such notification, the Client may terminate the contract without any cancellation fees, before the start of the tour. In the case where the Applicable Fare and Charge are reduced, the Company shall reduce the Tour Fee.

(3) The Company shall not change the Tour Fee unless the number of guests is changed or changes are made in the tour content, or the case described in (2).

5. Alternative tour plan in the case when the original tour content is unavailable

(1) In the case when the contents of the original plan such as transportation and accommodation etc. are unavailable, the Company will make an alternative plan and propose it to the Client.

(2) If the Client approves of the alternative tour plan, the Company will arrange the tour according to the alternative plan. In the case when the price of the tour is different from the original plan due to the change/s made, the Tour Fee shall be changed.

(3) In the case when the Client does not approve the alternative tour plan, the Client may cancel the Contract. The Company shall refund the Tour Fee they have already received.

6. Planning Fee/Handling Fee

(1) Both the planning fee and the handling fee shall be listed in the Tour Plan along with the Tour Fee.

Planning Fee: 20 % or less of the total Tour Fee.

Handling Fee: 20 % or less of the total Tour Fee.

(2) The Company shall charge the Client the planning fee regardless of whether the tour will be conducted or not, in the below cases.

· In the case when the Client does not or is deemed not to approve of the plan in Article 3 (4).

· In the case when the Client cancelled the Contract before the date in Article 8 (1).

· In the case when the Company deem the Client cancelled the Contract in Article 8 (3).

7. Changes in the Tour Contract Content

(1) In the case when the Client requests to change the content of the Contract, the Company shall comply to the best of its ability. The Company may change the Tour Fee accordingly to the change/s made.

(2) In the case when the Client requests to change the content of the Tour Contract content after the Client approves the Tour Plan, the Company shall charge the Client necessary fees and penalties the Company is charged by the transportation and accommodation etc. due to the change/s made, as well as the Handling Fee for the changes as listed below.

Handling Fee for the Change: 500 JPS per transportation/accommodation

(3) In the case when force majeure, war, riots, or order/s from authorities. transport/accommodation suspend or changes services or the reasons beyond the Company’s control occur, the Company may change the Contract to conduct the tour smoothly and safely.

8. Cancellation of the Contract

(1) The Client may cancel the Contract with the fees described hereinafter at any time after it comes into effect.

(2) In the case the Client fails to pay the Tour Fee within the date set by the Company, the Contract is deemed cancelled by the Client. In this case, the Company shall charge the Client a penalty fee in (2).

CategoryBefore Company ArrangementAfter Company Arrangement
Cancellation on 21 days (11 days in the case of the 1-day tour) or more before the tour Planning Fee as listed in the Tour Fee Quotation Planning Fee as listed in the Tour Fee Quotation
Cancellation on up to 20 days (10 days in the case of the 1-day tour) before the tour 20 % of the Tour Fee
Cancellation up to 7 days before the tourPlanning Fee as listed in the Tour Fee Quotation30 % of the Tour Fee
A day before40 % of the Tour Fee
On the day of the Tour50 % of the Tour Fee
No show or after the tour started100 % of the Tour Fee

(3) In the case when force majeure, war, riots, or order/s from authorities. transport/accommodation stops or changes services, or the reasons beyond the Company’s control occur and unable or the Company deem unable to conduct the tour smoothly and safely, the Contract may be cancelled upon consulting the Contract Representative of the Contract in Article 9.

(4) In the case of (3), the Company shall receive the fees below, deduct it from the Tour Fee (or the Application Fee) that is already received, and refund the rest of the fee to the Client.

· The fees related to the tour services which the Client already received.
· The cancellation and penalty fees for the services related to the contents the Client has not received, and the fees that the Company must pay to the relevant parties who provide the tour services.

9. Contract Representative

(1) The Company deem the person who is put in charge of (hereinafter referred to as the Contract Representative) by the Client to hold the sole authority over the issues surrounding the signing of the Contract for the group members (hereinafter referred to as the Group Members), therefore the signing and the dealing shall be conducted between the Company and the Contract Representative.

(2) The Company is not liable for any debts, possible debts or responsibilities that may incur in the future the Contract Representative owes to the Group Members.

(3) The Contract Representative shall inform the Company of the list or the number of the Group Members after signing the Contract before the date set by the Company.